Tech
Support
At
JETEC Corporation we pride ourselves on providing reliable
and robust systems to our customers. However, even the best
designed systems require periodic Preventative Maintenance or
Service Support.
Most
system problems can be resolved over the telephone. However,
if field service is required, we will coordinate your service
call and have an authorized JETEC service technician
contact you within 24 hours from the time of your call. You
can also submit our Service
Request Form to request field service support.
Other
Services Available
Our
goal is to keep your production running. Therefore, we offer
a wide range of support services to minimize production downtime
caused by a JETEC system:
- Printer
Maintenance Training: On-site or factory hands-on training
of maintenance personnel on the proper troubleshooting and
preventative maintenance techniques.
- Extended
System Warranties: All JETEC systems are shipped
with a one-year parts and labor warranty. Extended warranties
are also available.
- Preventative
Maintenance (PM) Service Agreements: JETEC offers
Annual, BI-Annual and Quarterly PM maintenance agreements
to ensure your systems are operating at factory specifications.
- On-Call
Service Agreement: This is an add-on for customers with
active PM service agreements. A JETEC service technician
will service your system as required. Eliminates need for
service purchase orders and covers all parts up to $1,500
in value.
- Loaner
Equipment: In some cases, JETEC can offer loaner
equipment in the event your equipment must be returned for
servicing. Includes bar code readers, vision systems, ink
jet printers and thermal transfer label printers.
Material
Safety Data Sheets (MSDS)
MSDS
are used to identify and describe the hazards of a particular
material, and to provide information on how such a material
can be handled, used, stored and disposed of safely.
JETEC
offers Material Safety Data Sheets for all inks, system fluids,
make-up fluids and cleaners used by our systems. To obtain product
specific MSDS information please use our Service
Request Form.
Tel: (949) 477-6161
Fax: (949) 477-6167